Shipping policy
Shipping Policy
Where we ship
We currently ship to Australia, Belgium, Brazil, France, Germany, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom. If your country is not listed at checkout, we are not able to deliver there yet.
Order processing
Orders are prepared for dispatch within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Shipping methods and estimated delivery
| Method | Cost | Estimated delivery |
|---|---|---|
| Standard Shipping | Free on every order | 14–35 calendar days |
| Priority Shipping | AUD 5.00 | 11–28 calendar days |
Delivery times are estimates in calendar days from dispatch, not from the moment the order is placed. They are not guaranteed, and can be affected by customs clearance, carrier delays, weather and public holidays.
Where your order ships from
Our products are shipped by international fulfilment partners. This means your parcel travels internationally and the tracking history will show transit through the country of origin before it reaches your local carrier.
Tracking
A tracking number is emailed to you once your order is dispatched. Tracking information can take 3–7 days to begin updating while the parcel moves through the first stages of the international network. If your tracking has not updated after 10 days, email us at contact@linneboutique.com and we will look into it.
Customs, duties and import taxes
The prices shown at checkout include applicable taxes where we are registered to collect them. For international deliveries, some destinations may still apply import duties, customs fees or handling charges on arrival. These are set by your local authorities, are outside our control, and are the responsibility of the recipient. We are not able to mark parcels as gifts or declare a lower value.
Incorrect addresses
Please check your delivery address carefully before completing your order. If you notice an error, email us at contact@linneboutique.com within 24 hours and we will correct it if the parcel has not yet been dispatched. We cannot be held responsible for parcels delivered to an address supplied incorrectly.
Lost or undelivered parcels
If tracking shows your parcel as delivered but you have not received it, contact us at contact@linneboutique.com. Where there is no proof of delivery, we will treat the order as not delivered and offer you the choice between a replacement or a full refund.
Delays beyond the estimated window
If your order has not arrived within the estimated delivery window for the method you paid for, email us at contact@linneboutique.com and we will resolve it — either by replacing the order or refunding it in full.
Questions
Email contact@linneboutique.com. We answer every email within one business day.