Shipping policy
Shipping Policy
Where we ship
We currently ship to Australia, Belgium, Brazil, France, Germany, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom. If your country is not listed at checkout, we cannot deliver there yet.
Order processing
Orders are prepared for dispatch within 1–3 business days of payment confirmation. Orders placed at weekends or on public holidays are processed on the next business day.
Shipping methods and estimated delivery
| Method | Cost | Estimated delivery |
|---|---|---|
| Standard Shipping | Free on every order | 10–25 business days |
| Priority Shipping | AUD 5.00, converted to your local currency at checkout | 8–20 business days |
Delivery times are estimates in business days from the date of dispatch, not from the time the order is placed. They are not guaranteed and can be affected by customs clearance, carrier delays, weather and public holidays.
Where your order ships from
Our products are shipped by international fulfilment partners. This means your parcel travels internationally, and the tracking history will show transit through the country of origin before it reaches your local carrier.
Tracking
A tracking number is emailed to you as soon as your order is dispatched. Tracking can take 3–7 days to start updating while the parcel moves through the first stages of the international network. If your tracking has not updated after 10 days, email contact@linneboutique.com and we will look into it.
Customs, duties and import taxes
Prices shown at checkout include applicable taxes in the locations where we are registered to collect them. For international deliveries, some destinations may still apply import duties, customs charges or handling fees on arrival. These are set by your local authorities, are outside our control, and are the responsibility of the recipient. We cannot mark orders as gifts or declare a lower value.
Incorrect addresses
Please check your delivery address carefully before completing your order. If you spot a mistake, email contact@linneboutique.com within 24 hours and we will correct it, provided the order has not yet been dispatched. We are not responsible for orders delivered to an incorrectly supplied address.
Lost or undelivered orders
If tracking shows your order as delivered but you have not received it, contact us at contact@linneboutique.com. Where there is no proof of delivery, we treat the order as not delivered and offer you the choice of a replacement or a full refund.
Delays beyond the estimated window
If your order does not arrive within the estimated delivery window for your chosen shipping method, email contact@linneboutique.com and we will resolve it — either by replacing the order or refunding it in full.
Questions
Email contact@linneboutique.com. We answer all emails within one business day.