Orders and Shipping

How long will it take for my order to be delivered?

Orders are processed within 1 to 3 business days. Standard Shipping is free and takes an estimated 10 to 25 business days from dispatch. Priority Shipping is AUD 5.00, converted to your local currency at checkout, and takes an estimated 8 to 20 business days. Delivery times are estimates in business days from dispatch.

Where do you ship products?

Australia, Belgium, Brazil, France, Germany, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

Where are orders shipped from?

From our international logistics partners. The tracking information will show international transit before the package reaches the local carrier—this is normal and not a problem.

Will I have to pay customs or import duties?

Prices include applicable taxes in the locations where we are registered to collect them. Some destinations may still charge import or handling fees upon arrival, as determined by local authorities. These fees are the responsibility of the recipient.

Can I change my address after placing my order?

Send us an email within 24 hours, and we’ll resolve the issue if the package hasn’t been shipped yet.

Returns and Refunds

What is the return window?

30 days from delivery, for any reason, for all products we sell—including promotional items.

Do I have to post the item back?

Yes. If your return is approved, we email you a prepaid return label at our cost—you pay nothing for return shipping. Please don’t send anything back before requesting a return.

When will I receive my refund?

Within 10 business days of the item reaching us, the amount will be refunded using the original payment method.

Can I cancel my order?

Yes—before shipment, send us an email and we’ll cancel the order and issue a full refund.

Payment

In what currency will I be charged?

Prices are displayed in your local currency, when available. Your bank may add an international transaction fee.

Is the checkout process secure?

Yes. Payments are processed by our payment provider through an encrypted connection. We never see or store your full card information.

Contact Us

Email: contact@linneboutique.com

We respond to all emails within one business day.

Please have your order number handy—it’s in your confirmation email.