Orders & shipping
How long will my order take?
Orders are dispatched within 1–3 business days. Standard Shipping is free and takes an estimated 14–35 calendar days from dispatch; Priority Shipping is AUD 5.00 and takes an estimated 11–28 calendar days.
Where do you ship?
Australia, Belgium, Brazil, France, Germany, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom.
Where do orders ship from?
From our international fulfilment partners. Your tracking will show international transit before the parcel reaches your local carrier — that's expected, not a problem.
Will I pay customs or import duties?
Prices include applicable taxes where we're registered to collect them. Some destinations still apply import duties or handling fees on arrival, set by your local authorities. Those are the recipient's responsibility.
Can I change my address after ordering?
Email us within 24 hours and we'll fix it if the parcel hasn't gone out yet.
Returns & refunds
What's your return window?
30 days from delivery, for any reason, on everything we sell — promotional items included.
Do I have to post the item back?
No. Once your return is approved we refund you in full without a physical return, and you pay nothing for shipping.
When do I get my money?
Within 10 business days of approval, back to your original payment method.
Can I cancel?
Yes — before dispatch, email us and we'll cancel and refund in full.
Payment
What currency am I charged in?
Prices display in your local currency where available. Your bank may add its own international transaction fee.
Is checkout secure?
Yes. Payments are processed by our payment provider over an encrypted connection. We never see or store your full card details.
Contact us
Email: contact@linneboutique.com
We reply to every email within one business day.
Have your order number ready — it's in your confirmation email.